Uber refunded a Toronto customer after accidentally
charging him $18,518.50 in Canadian dollars, which is about
$14,418.69 USD, for a ride that was supposed to cost under
not the first time Uber has
accidentally issued an excessive charge.
This latest mistake comes at a time when the company is
dealing with a number of scandals and
Uber has refunded a Toronto customer who was charged $18,518.50
Canadian dollars ($14,418.69 USD) for a ride that should have
cost under $20,
according to Slate.
The news was first reported by a friend of the customer on
Twitter, who claimed that Twitter initially refused to alter the
charge for the five-mile, 21-minute ride after it was disputed.
It is. He disputed and they aren’t backing down.
— Emily Kennard (@emilykennard) December 9, 2017
While Uber raises prices during times of high demand, this is not
the first time the ride-hailing service has issued a charge that
was well above expectations.
In 2016, a Philadelphia resident was charged nearly $30,000
for a single ride due to a computer glitch, and
in 2015, a woman in Manhattan was charged $12,000 for a ride
that originally cost $56.40
This latest mistake comes at a difficult time for the company,
lost its license to operate in London and dealt with a number
of scandals this year, including allegations that the company
stole trade secrets from competitors and
paid hackers $100,000 to cover up a cyberattack.
Uber did not immediately respond to request for comment. But the
company said in a statement to Slate that it had issued
a full refund to the customer and said that it had
apologized to him for the incident.